Ewallet99 Terms and Conditions – Malaysia Platform Usage Policy

Welcome to ewallet99. We want to ensure that your experience on our platform is safe, transparent, and enjoyable. These Terms and Conditions are written in clear, plain language — not filled with confusing legal jargon.

Our goal is simple: you know your rights, you know your responsibilities, and you play with complete confidence. ewallet99 believes that transparency is the foundation of trust — and trust is something we take very seriously.

1 Definitions & Interpretation

In this document, the following terms carry the meanings as defined below:

• "Platform" refers to the ewallet99.pro website and the ewallet99 mobile app in all its versions.
• "User" or "Member" refers to any individual who has registered an account and is using ewallet99's services.
• "Account Balance" refers to the total credits in your ewallet99 account that can be used for gaming activities or withdrawal.
• "Bonus" refers to any credits, free funds, or additional benefits granted by ewallet99 to members subject to specific terms and conditions.
• "KYC" (Know Your Customer) refers to the mandatory identity verification process required to protect user accounts.
• "Valid Wagering" refers to wagers that qualify to be counted for the purposes of wagering requirement calculations, VIP points, and cashback.
• "ewallet99" refers to the company operating this platform and all its staff and representatives.

2 Account Eligibility

To register and use the ewallet99 platform, you must meet all of the following requirements:

Ewallet99 reserves the right to reject registration or suspend the account of any individual who does not meet these eligibility requirements without prior notice.

3 Account Responsibilities

You are fully responsible for all activities that take place on your ewallet99 account. This includes:

• Keep your password and login credentials confidential. ewallet99 will never ask for your password through any communication channel.
• Ensuring that no other person uses your account, including family members, friends, or anyone else.
• Promptly reporting to ewallet99 support if you notice any suspicious activity on your account.
• Update your personal information whenever changes occur to ensure your account records remain accurate.

Ewallet99 is not responsible for any losses resulting from a user's failure to maintain the security of their own account.

4 Deposits & Withdrawals

Ewallet99 accepts deposits via a variety of local Malaysian payment methods including Touch 'n Go eWallet, DuitNow, FPX, and international bank transfers. All transactions are processed through 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit amount is RM10 per transaction, unless otherwise stated in the relevant promotion.
• Deposits may only be made using a payment method registered in your own name. Payments through third-party accounts are not accepted.
• Ewallet99 does not charge processing fees on deposits. However, third-party payment providers may apply their own charges.

Withdrawal Requirements:

• The minimum withdrawal amount is RM50 per request, unless your VIP account carries a different limit.
• Withdrawals will be processed to the same account or via the same method as your last deposit, subject to payment method availability.
• Withdrawal requests are typically processed within 1 to 3 business days for standard accounts, and faster for VIP Gold and Platinum members.
• Ewallet99 reserves the right to request additional verification documents before processing any withdrawal as a standard security measure.

5 Bonuses & Promotions

Ewallet99 offers a wide range of bonuses and promotions to members — from welcome bonuses for new members to weekly VIP cashback for loyal players. Each bonus is subject to specific terms.

• Every bonus has a wagering requirement (rollover) that must be met before the bonus funds or related wins can be withdrawn. The wagering requirements for each promotion are clearly stated in the respective promotion terms.
• Each bonus may only be claimed once per eligible promotion, unless otherwise stated. Attempting to claim the same bonus multiple times through multiple accounts or any other method is strictly prohibited.
• Ewallet99 reserves the right to void any bonus if there is evidence of abuse, fraud, or any attempt to exploit our bonus system.
• Bonus value that has not met the wagering requirements cannot be withdrawn as cash. Only eligible balances may be withdrawn once wagering requirements are fulfilled.
• Certain promotions may have time limits. Unused bonuses that are not utilised within the specified period will expire automatically.

6 Game Rules

All games available on the ewallet99 platform have rules set by their respective game providers. Users are responsible for understanding the rules of each game before playing.

• The outcome of all games is final once a round is completed. No appeals may be made against the results of any validly concluded game.
• In the event of a technical disruption during a gaming session, ewallet99 will endeavour to restore the state to the last accurate position based on server records. If restoration is not possible, the affected bets will be returned to the account balance.
• The minimum and maximum bets for each game are displayed within the game interface. Players are responsible for complying with these limits.
• The use of automation software, bots, or any tools designed to exploit or manipulate games is strictly prohibited and will result in immediate account suspension.

7 User Conduct

Ewallet99 is committed to maintaining a safe, friendly, and abuse-free gaming environment. Users are required to comply with the following conduct standards:

Violation of any of the above rules may result in temporary suspension or permanent account closure, balance freezing, and where necessary, legal action.

8 Account Suspension & Closure

Ewallet99 reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of these terms and conditions, whether intentional or unintentional.
• Inaccurate or fraudulent account information provided during registration or the KYC process.
• Suspicious activity detected on an account that requires further investigation.
• Requests from legitimate legal authorities.
• An account that has been inactive for 365 consecutive days.

If your account is suspended for security reasons, any legitimate balance will be returned after the investigation is concluded and your identity is verified, provided no terms violation is proven.

Users may also request voluntary account closure at any time by contacting ewallet99 support. All eligible balances will be processed for withdrawal before the account is closed.

9 Liability Limits

Ewallet99 provides this platform on an "as is" and "as available" basis. We do not guarantee that the service will always be free from interruptions, errors, or technical delays.

• Ewallet99 is not liable for any financial losses or indirect damages arising from the use of the platform, unless caused by gross negligence or proven fraud on the part of ewallet99.
• We are not responsible for the quality or reliability of a user's internet connection affecting their gaming experience.
• In cases where ewallet99 is found liable, our maximum liability is limited to the total amount you have deposited within the 30 days preceding the incident giving rise to the claim.

10 Amendments to Terms and Conditions

Ewallet99 reserves the right to update, amend, or modify these Terms and Conditions at any time. Amendments take effect immediately upon publication on this website.

We will endeavour to notify users of material changes via in-account notifications or their registered email. However, it remains the user's responsibility to review the Terms and Conditions periodically.

11 Responsible Gaming

Ewallet99 is committed to the well-being of our players. We provide gaming control tools to help users play within healthy limits:

• Daily, weekly, and monthly deposit limits can be set by users themselves in their account settings.
• Daily and weekly loss limits can be enabled to control your maximum losses within each period.
• Self-exclusion options are available for periods of 24 hours, 7 days, 30 days, or permanently.
• Session time limits can be set to remind you when your chosen time limit has been reached.

If you feel that gaming is starting to affect your daily life, please contact ewallet99 support or visit the Responsible Gaming us for further information and assistance.

12 Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the ewallet99 support team is ready to assist you.

• Live chat: Available within the ewallet99 platform, 24 hours a day, 7 days a week.
• Email: [email protected] (response within 24 hours on business days).
• Telegram: Official ewallet99 support channel (details in the app).

For enquiries regarding our privacy policy and how we handle your personal data, please refer to the Privacy Policy our separate one.

For questions related to responsible gaming and self-control tools, please refer to the Responsible Gaming us.